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The Home Depot

10 Expectations From a Good Plumbing Service

Pro Referral > Home Guides > Plumbing > 10 Expectations From a Good Plumbing Service
10 Expectations From a Good Plumbing Service

When you’ve got a serious leak under the kitchen sink or your basement is filling with water, finding a good plumbing service will be top priority. It’s not enough just to do a quick search and choose the first plumber you find, however. Not all plumbers have the same experience and skills to bring to a job or project.


As you consider a plumbing project, keep in mind important details that will ensure you hire a plumbing service to provide value, quality and expertise to resolve plumbing issues. By knowing qualifications of a plumber as well as the steps for hiring a plumbing service, you’ll find the assistance you need.

  1. 1.Licensing and Insurance

    Any plumber working in your local area will need to comply with local licensing requirements. Before you contact any plumber, check with your local municipality to find out what the local requirements entail. Once you know the requirements, you’ll know what to ask potential plumbers when you call. Any plumber you hire will be able to show you evidence of a current plumbing license, upon request. If a plumber cannot or will not show licensing, do not hire him.


    Ask plumbers about liability insurance to ensure coverage against damage that could occur during work. Plumbers should also have workman’s compensation insurance to protect against loss from injuries that could occur to workers in your home.

  2. 2.Experience

    A high-quality plumbing service needs experience on the job. Ask for information about the length of time in business and specific experience with the work you need performed. Some plumbing issues are basic and others are more detailed and involved, requiring special knowledge and skills. For example, some plumbing services specialize in septic issues, clearing clogged sewer systems or emergency plumbing problems. Find a plumbing service with skills and experience relevant to the work you need.

  3. 3.References

    Expect any top-notch plumber to be able to provide you with references upon request. Once you have these names, contact the clients to get information about the plumbing service. When you call, ask questions about the quality of the work, timeliness, cost and whether the clients would use the plumber again for future work.

  4. 4.Estimates and Bids

    Make appointments with prospective plumbing service companies to come to your home to inspect the work site. Talk to plumbers about your expectations for the work and get information about pricing and projected work necessary to complete the job. At the end of these appointments, the companies should provide you with an estimate or bid for the work. Don't forget to ask specific questions about these bids, such as whether the estimate price is guaranteed or whether you can anticipate that the actual price might rise.

  5. 5.Guarantee

    Many plumbers offer service guarantees on work performed to provide you with assurance that you’ll be satisfied with the job. Ask about a warranty or guarantee period on the contracted work. It’s also reasonable to find out what time period the plumber will need to perform the work and whether the plumber will guarantee this work period for you.

  6. 6.Emergency Work

    Some plumbing companies specialize in only emergency work and others don’t provide after-hour services at all. Ask any potential plumber if emergency work is available or included in services and find out about pricing for emergency work – it typically comes at a higher price per hour.

  7. 7.Safety Record

    Safety can be a significant factor, so ask plumbers about their safety records to ensure that any plumbing service you hire has a satisfactory safety record. You want a plumber who doesn’t have a high incidence of on-the-job mishaps or injuries.

  8. 8.Services Provided

    Different plumbers have different service requirements and policies. Ask questions about policies so you understand what’s involved with hiring any plumber. For example, some plumbers might allow you to buy your own materials and fixtures, while others require you to use only fixtures and materials purchased and provided by the plumber. You might save significant money by buying your own materials, so find out if this is an option.

  9. 9.Cleanup

    The mess left behind after a plumbing project can be major. Ask what cleanup work a plumber includes with services. Does the company provide services that will remove and dispose of waste, grease and old materials from the work site? If not, you’ll have this task yourself, and it probably won’t be pleasant. Another possibility could be that the plumber provides these services, but charges you extra fees to perform the cleanup. Find out what cleanup services are included with regular plumbing work and iron out these details before work begins.

  10. 10.Pro Referral

    If finding a good plumbing service sounds overwhelming and time consuming, here’s an option to consider. You can submit a work request through Pro Referral for the plumbing services you need. You’ll get a list of possible plumbers who have the qualifications necessary to complete the job. Each Pro is background checked and licensed and insured so that you can hire with confidence. Read the customer reviews, credentials, and business profiles of all of our Pros and let a qualified professional turn a difficult project into a completed one!


    Some plumbing jobs are probably within your comfort zone – clogged sinks or a dripping faucet – other tasks demand the expertise of a professional plumber. By knowing what’s involved in finding and hiring a good plumbing service, you’ll be ready to find a plumber that will solve your issues.

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