How It Works

Select the work to be done
Let us know what project you need help with and when you need it done - we'll match you with the right pros for the job.
Compare matched pros
Verify pro credentials, read reviews, ask questions, discuss availability, and request project estimates.
Complete your project
Hire the pro that's right for you and your budget. After the project is complete, let your community know how it went.
Powered by

The Home Depot

10 Expectations from a Good House Cleaning Service

Pro Referral > Home Guides > Cleaning > 10 Expectations from a Good House Cleaning Service
10 Expectations from a Good House Cleaning Service

When your schedule is packed with enough to keep you busy for virtually every hour of every day, something’s got to give. Perhaps you decide that you’ve had enough scrubbing floors and dusting knickknacks and you would rather hire a cleaning service to handle this drudgery.


As you check out the world of cleaning service companies, you’ll probably notice you have many from which to choose. It could be confusing and overwhelming to examine every company to find the one with the services you need, the style you want and the price that fits your budget.

  1. 1.Typical Services

    It is beneficial to know the standards for residential cleaning services to help you better determine your needs and make sure they’re reasonable. Although services vary widely, a professional cleaning service should include cleaning of all kitchen and bathroom surfaces, living areas and bedrooms, as well as a thorough cleaning of all flooring. Cleaning floors should include vacuuming or sweeping and mopping.

  2. 2.Outlining Services

    Before you speak with any companies, outline the services you need and want for your home. Go through your home from top to bottom, examining each room, and make a comprehensive list of each service you would like professionally cleaned. Also determine the frequency you want cleaning performed, such as weekly, biweekly or monthly. However, It is possible to hire a cleaning company for a one-time cleaning job at a higher rate, and is typically conducted prior to special events or parties.

  3. 3.Interviewing Companies

    Once you understand typical cleaning services and have an idea of what you need, it’s time to interview at least three companies. A reputable cleaning service should be willing to sit down with you to discuss your cleaning needs. Have each representative inspect your house and provide a comprehensive outline of the services you want performed.

  4. 4.Asking Questions

    Ask each company about experience in the cleaning business and narrow your search to only companies with a history of successful years in the industry. Ask about licensing and insurance – any company you hire must be bonded and must possess liability and workman’s compensation insurance to protect you against loss from damage and accidents. Request reference information from any company you consider hiring. Call each reference and inquire about the company’s service, quality of cleaning and timeliness of the job.

  5. 5.Special Considerations

    If you have any special considerations about cleaning your home, communicate these unusual issues with a cleaning company to make certain they're comfortable dealing with your issue. For example, if you have exotic pets – snakes or rodents – let the cleaning service know this to avoid unnecessary alarm. If you have sensitivities or allergies in your family, ensure that the cleaning company won’t use products that could aggravate symptoms, and also ensure that the cleaning service cleans areas that could contribute to allergic symptoms for family members.

  6. 6.Scheduling

    You’ll need to work out a schedule with the cleaning company that fits both your schedule and the company’s. If you feel comfortable allowing the professionals to clean while you’re not at home, arrange entry for the workers and ensure that your home stays secure both during the time of the cleaning service, and after the company leaves. If you prefer to be present during cleaning, schedule a mutually convenient time for cleaning so you can be home when the company arrives.

  7. 7.Contracting

    Once you select a cleaning company, iron out a detailed contract to cover everything included in the cleaning services. The contract should stipulate the frequency of cleaning, a designated schedule, the services performed in the home, the price for cleaning, the payment method, and the products and tools used for cleaning. If you provide cleaning products, find out whether the company requires the use of specific products for cleaning. If the company provides products, find out if you have a choice in what is used – you might wish to use environmentally safe cleaning products or you might prefer to avoid certain products due to the health of your family. All parties must sign the contract prior to service beginning.

  8. 8.Preparing for the Cleaning Service

    While you might cringe at the thought of letting a cleaning company into your home to deal with your dirty bathrooms and grungy floors, resist the urge to clean in preparation for the cleaning company’s arrival. Don’t worry – these people are professionals and they’ve seen it all. Chances are good that your bathroom isn’t the worst one they’ve seen. It is wise to go through your home the night before to declutter in preparation for the professionals arriving. If the workers have to clean around clutter, it can prevent them from effectively performing their duties on schedule.

  9. 9.Assessing the Service

    After the cleaning work concludes in your home, go through the rooms to assess the quality and thoroughness of the job. With your list in hand, ensure each service was completed thoroughly in an acceptable manner. If anything isn’t up to standards, make note of these issues and discuss this with the company.

  10. 10.Pro Referral

    Don’t have the time or the experience to clean your house on your own? Don’t hesitate to contact a House Cleaning Pro. Each Pro is background checked and licensed and insured so that you can hire with confidence. Read the customer reviews, credentials, and business profiles of all of our Pros and let a qualified professional turn a difficult project into a completed one!


    Stop spending precious minutes on your toilets and sinks when you could hire cleaning professionals who will clean your house efficiently and effectively on your behalf.

Find Pros

Get your home project started today with help from Pro Referral’s qualified network of pre-screened and background-checked professionals available in your neighborhood.

Get Expert Advice

Submit your toughest home improvement questions to our knowledgeable experts and receive free personalized solutions, product recommendations, how-to advice, and more–all within 24 hours or less.