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The Home Depot

Expectations From a Good Moving Service

Pro Referral > Home Guides > Moving > Expectations From a Good Moving Service
Expectations From a Good Moving Service

When you’re relocating, especially long distance, a moving service will be an important part of a successful move. Moving is stressful enough, why make it tougher by making a mistake about the moving company you hire? Keep a lid on your sanity and choose a good moving service to help ease the transition of a move.


As you consider various movers, learn what to expect from a reputable moving company. Once you know what services a quality company will provide, you can ensure that the mover you choose provides all of your requests, and more.

  1. 1.Contacting Companies

    As you look at various companies, immediately eliminate those that have not been in business for at least five years. Moving is no time to cut corners by hiring a brand new company that doesn’t have the experience or the track record to put your mind at ease. Search for moving companies that have been successfully moving people for a minimum of 10 years, for best results, to ensure you get a solid, reputable company.

  2. 2.Listing Items

    It might help to make a list of the items you intend to move to give this information to any companies you could hire. Include appliances, furniture, garage and basement items and all large and notable items in your list. With this list, a moving company might give you a general figure to get an idea of prices for moving services.

  3. 3.Interviewing Movers

    Choose the top three companies you find and make interview appointments with each company. Have a representative come to your home to provide specific information about the moving services offered by the company. A quality moving company should be willing to spend this time with a potential client to give assurances about the type of moving services provided. Any company that is not willing to interview with you in your home should not be on your hiring list.

  4. 4.Asking Questions

    Make a list of questions to ask each company. Ask for the full company name, the length of time the company has been in business, the business address of the company and telephone numbers for reaching representatives. Request the moving company’s licensing numbers in order to verify their qualifications. If the company has a website and email address, get this information as well. Request at least three references from each company to speak with satisfied customers. A reputable company should answer your questions willingly and completely.

  5. 5.Getting Estimates

    Request estimates from each company you consider hiring for your move. The moving companies should evaluate the items visible in your home as the basis for your estimate. Once you receive estimates, ask questions to find out what each one includes, such as insurance, valuation of your items, distances traveled and packing. Make sure the estimates aren’t based on cubic feet and reject any moving service that provides such an estimate.

  6. 6.Insurance and Licensing

    Moving companies should have licensing numbers that enable you to verify licensing information. Licensing provides a moving company with the authority and credentials necessary to carry out the moving service. Licensing also verifies that a moving company possesses the correct insurance to protect customers from potential loss from damage or theft. Get a company’s USDOT license number and then visit to perform a search for the number through the U.S. Department of Transportation databank. Your search should return up-to-date information about the moving company that will verify that the company has a license to move household goods. The information will also verify insurance carried by a moving company.

  7. 7.Moving Trucks

    Take a look at the trucks and any storage facilities used by the moving service to ensure top-notch equipment and business space. Trucks should have the company logo visible on the side of the truck as an indication of company stability. The moving company should also have high-quality moving equipment to facilitate a smooth and hassle-free move.

  8. 8.Contracting for Service

    Never proceed with a moving service without a detailed and signed contract that covers all services rendered and charges involved in the service. A moving company also has a legal obligation to provide all customers with a copy of “Your Rights and Responsibilities When You Move.” Any company that does not give you this pamphlet should not be on your list of possible movers.

  9. 9.The Moving Process

    After you hire a company and moving day finally arrives, oversee the packing and moving process. Keep an inventory list of your items and compare it against the moving company’s inventory list of your items. If you have any specific instructions or requirements, communicate these issues clearly with the moving company. Give the company your cell phone number to ensure that a representative can always reach you, if necessary.

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